Improving the efficiency of portal system through the development of a web application

Abstract

The waiting time for porter is a factor of patient transfer from starting point to endpoint. A prolonged waiting time has an effect to the delayed treatment process and satisfaction. This purpose of this study is improving the efficiency of portal system through the development of a web application by inquiring about the requirement of using the computer-based system instead of the phone system. A web application was used as a pilot study and compared the waiting time for porter between pre-program group and post-program group in Samut Sakhon hospital. The analysis covered a period of 1 month (1 August 2024 to 31 August 2024) before using the program and 1 month (1 September 2024 to 30 September 2024). The average time of waiting time for porter before using the program was 12.10 + 2.564 minutes and the average time of waiting time for porter after using the program was 6.03 + 2.536 minutes. A reduction of 6.07 minutes with statistical significant (p-value < 0.05). We can conclude that the use of program can reduce waiting time for porter, waiting time for transport patient and increase the satisfaction and comfortability by using with web browser.

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