Information governance: A case study of Fort Surasi Hospital

Abstract

Fort Surasi Hospital has implemented Information Governance (IG) as a means to organize its data assets, assess and manage information-related risks, and enhance data quality to ensure accuracy, completeness, and readiness for use. The initiative was conducted as a Proof of Concept (PoC) covering 27 hospital departments, following seven key steps: developing a data catalog, reviewing data processes, assessing and managing risks, improving data systems, promoting data utilization, classifying and retrieving data, and monitoring data quality. The findings revealed that the hospital successfully developed a data catalog comprising 410 items, with improvements made by reducing duplication and addressing incomplete records across departments. A risk management plan was also established, identifying high-risk areas such as data errors, data corruption/ duplication, and data breaches, with corresponding mitigation strategies introduced. Implementation of IG has provided the hospital with a more systematic database, clearer risk control measures, and higher-quality data ready for use. Nonetheless, further development is required to ensure sustainability, guided by the PDCA (Plan–Do–Check–Act) cycle, in order to achieve continuous improvement and long-term quality in hospital information management.

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