Service quality improvement for patients of cancer anywhere project, Lamphun hospital

Abstract

The Cancer Anywhere Project is a service designed to provide cancer patients with timely access to treatment, reduce waiting times for treatment, and ensure continuity of care. This developmental study aimed to enhance the service quality of the Cancer Anywhere Project at Lamphun Hospital using the continuous quality improvement process, FOCUS-PDCA. The sample in the study included 1) staffs involved in the Cancer Anywhere Project, consisting of 5 members from the development team and 32 from the operations team and 2) data of patients diagnosed by a physician with cancer during two study periods, totaling 124 and 66 patients, respectively. Research instruments included interview guidelines, the Cancer Anywhere Project manual, a demographic data form, a data recording checklist, and a treatment waiting time log. The outcomes measured were the completeness of cancer patient data recording and the time to initiation of surgery, chemotherapy, and radiation therapy within the Cancer Anywhere Project. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation.

The results revealed that nurses recorded cancer patient data in the TCB 2023 program with more than 80% completeness and accuracy, patients received surgery within four weeks, chemotherapy within six weeks, and 100% of patients received radiation within six weeks.

Nursing administrators should continuously monitor and evaluate the quality of documentation and service delivery under the Cancer Treatment Anywhere project in terms of completeness and accuracy, data transfer, service coordination, and treatment continuity outcomes.