The Development of Quality Model Risk Management based on Hospital Standard and Health Service Kalasin Hospital, Kalasin Province.

Abstract

     This action research aimed to study the development of quality model risk management based on Hospital standard and Hospital service in Kalasin Hospital, Kalasin Province. The study participants included: 32 quality committee and 521 were health personnel in hospital. Data were Collected by questionnaire, observations and focus group discussion during Mach to September 2023. Research design used PAOR process from Kemmis & McTaggart included 4 steps; 1) Analysis of clinical risk situations that affect quality service from collection of data for the plan 2) Follow the plan by workshops and store relevant risk reports, 3P Safety campaign activities, important standards necessary for safety, Risk round and Dash board programs 3) Observe plan compliance include finding, analyzing, managing, and evaluating risk and 4) Reflect the results by follow up the evaluation, bring information together. The quantitative data analysis applied the descriptive statistics such as percentage, mean, standard deviation and the inferential statistics as paired samples t-test. The qualitative data was analyzed by content analysis.          

     The results showed that the quality model development of clinical risk management is KLS model which comprised as K-knowledge, L-Learning and E-Error and S-Sensitive. The results of development quality risk management based on hospital standard and hospital service effected to the level of knowledge, practice, participation, and satisfaction of participants were increased from the beginning with the statistically significant (p-value<0.05).