THE SERVICE SYSTEM DEVELOPMENT OF A NON-COMMUNICABLE DISEASE PATIENTS IN THE OUT-PATIENT DEPARTMENT, SRIBOONRUONG HOSPITAL, NONGBUALAMPHU PROVINCE.

Abstract

     The  purpose  of  this  research  was  to  study  the  service situation, the component of the service system and the propose appropriate guidelines of a non-communicable disease patients in the ouy-patient department, sriboonruong hospital, nongbualamphu provice. This reseaech was action research and used research questionnaires in population of 140 diabetic patients and 135 hypertension patients. The   research  found  that  service time decrease more than before improvement,  The two groups of the patients opinion that an all aspects of service component was very appropriate 1. Promptness in service  2. Service Quality 3. Service location and 4. Operating staff.  The two groups of the patients was very satisfied with the service especially the promptness in service.  The relevant officials opinion that the practice was a very appropriate and the best to functional.