Development of service model for reduce waiting times in outpatient department Namon Hospital Kalasin Province

Abstract

     This study is research and Development aims to develop a service model to reduce waiting times for services in the outpatient department. The population and sample included 21 staff members in outpatient department Namon hospital. General data were analyzed. with frequency, percentage, arithmetic mean and standard deviation and compare differences in knowledge, attitude, and satisfaction with Paired t-test statistics. In terms of qualitative data, content analysis was done in a triangular manner.
     The results of the study found that majority of the sample were female, 77.4 percent, most were 36-45 years old, 52.4 percent, bachelor's degree 52.4 percent, and were mostly nurses 33.3 percent. Analysis of the problem found that because it was a small community hospital. The only place in the district There are many people receiving services. contrary to the power rate Lack of policy push and knowledge and attitude to reduce waiting times. The development process consists of 6 measures: 1) meeting to analyze the situation 2) creating a project plan to integrate the joint budget in Namon Hospital 3) creating measures to reduce waiting times 4) using innovative technology 5) Providing knowledge and attitude 6) Evaluation and lessons learned together. Development process has been adjusted from the original 14 service points to 8 service points, adding history. Patients whose doctor has scheduled a laboratory test or other service Before seeing a doctor There is a nurse at the screening point who sends the test. There are staggered appointments during the clinic. Spread out service recipients to receive other examinations. There is a system for sending laboratory tests. The Dawn Clinic is being used. Using a single national ID card system and reservation system Paperless system after development from testing the waiting time, it was found that the average time was 82.36 minutes, ranging from 78-112 minutes. Knowledge, attitude, and satisfaction of service recipients improved. Statistically significant (p<0.05).