Development of the out patient nursing service system at Na Kae Hospital Nakhon Phanom Province

Abstract

     This study was research and development aimed to develop and study the results of developing the outpatient nursing service system. Na Kae Hospital Nakhon Phanom Province Sample size were service recipients who came to receive services. At the outpatient department, there were 227 people. Data were collected by questionnaire. The data was analyzed descriptively, finding frequencies, averages, and percentages. Qualitative data analysis from the process recording form and comparing satisfaction before and after system development for both staff and service recipients using Paired t - test statistics.
     Results of the study: It was found that after the development, the satisfaction of the sample group was evaluated. Service recipients at the outpatient department regarding the overall development of the service system found that before developing the system, they had an average of satisfaction. It is at a moderate level (X=2.00, SD=0.59) after developing the system with an average of satisfaction. was at the highest level (X=3.83, SD=0.38) and when compared it was found that After developing the system, the mean satisfaction was significantly higher than before the development, at 0.05, and the mean satisfaction of nurses in the outpatient department overall found that before the development, the mean satisfaction was 0.05. Low level (X=1.82, SD=0.40) after developing the system has an average Satisfaction was at the highest level (X=3.82, SD=0.40) and when compared, it was found that after development, the mean satisfaction increased more than after development with a statistical significance of 0.05 as well.