Factors influencing to patient’s satisfaction of dental service in Sirindhorn hospital, Khon Kaen province

Abstract

     This survey research by cross-sectional study aimed to study the patient’s satisfaction of dental service and Factors influencing to patient’s satisfaction of dental service in Sirindhorn hospital, Khon Kaen province. A simple random sampling was conducted to obtain 147 patients which receiving dental services Sirindhorn Hospital Khon Kaen Province in March 2024. Data was collected by the questionnaires. Data were analyzed using descriptive statistics and inferential statistics, stepwise multiple regression. The results found that 69.39% of participants were female, 38.78% ad the age between 18-30 years. 51.02% of participants were single. 29.25% of participants had received high vocational certificate. 29.93% of participants were employee. 31.97% had an average monthly income between 10,001-50,000 bath. 6.12% and 93.88% of participants had moderate and high level satisfaction of dental service, respectively. The factors influencing to patient’s satisfaction of dental service were access to dental services (overview), access to dental services (staff or service providers), access to dental services (products), and service quality in providing confidence to service recipients respectively, which predict patient’s satisfaction of dental service with 80.10% with statistical significance at p-value < 0.05.