Model for improving the efficiency of debt repayment services in the Northeastern Health Savings Cooperative.

Abstract

     The objectives of this research were to 1) To study factors affecting the efficiency of debt repayment services of the Northeastern Health Savings Cooperative. 2) To create a model for developing the efficiency of debt repayment services in the Northeastern Health Savings Cooperative. 3) To test and evaluate the use of a model for improving the efficiency of debt repayment services in the Northeastern Health Savings Cooperative. It is a mixed methods research consisting of survey research. Quantitative research and experimental research The research method is divided into 3 phases.
     Results of the research were as follows : 1) Results of data analysis of causal factors affecting the efficiency of debt repayment services for members of the Northeastern Health Savings Cooperative. It was found that the results of the variables that predicted the factors affecting the development of efficiency in debt repayment services (Y) included all 5 factors, Namely Leadership, Personnel, Teamwork. Role Perception Motivation Influences the efficiency of debt repayment services. It was able to explain 93 percent (R²= .93) of the variation in the dependent variable. 2) The results of creating a model for developing the efficiency of debt repayment services for members of the Northeastern Health Savings Cooperative. By using the results of research in Phase 1 to draft a preliminary model. and organize workshops In the second phase of the research, a training course was given. It is characterized by development activities based on assumptions. The model was derived from causal factors to develop all 5 factors, Including factors in Leadership, Personnel, Teamwork. Role Perception Motivation Received 10 training courses. There were 10 training courses and 10 experimental development activities, consisting of : 1) Leadership potential development. 2) Member leadership development. 3) Solving debt problems. 4) Excellent Service Behavior. 5) Team Building. 6) Teamwork to Subsets. 7) Motivating the needs. 8) My Sets Two Chubb Sets. 9) Creating a role recognition process.  And 10) Development of role - perception behavior. Use the results to improve the model to perfection. Then put it to trial in phase 3. 3) Results after the trial and evaluation of the model for improving the efficiency of debt repayment services for members of the Northeastern Health Savings Cooperative. Phase 3 research results from using the model Evaluated by factors in Leadership, Personnel, Teamwork. Perception of role, Motivation, and Participation, Aspects of being a good member and regarding satisfaction in the experimental group, it was found that the average of service efficiency Before and after using the development model Not significantly different at the .05 level. The average performance of the work in the experimental group after the experiment was better than before the experiment. Therefore, it can be concluded that after using the development model created by the researcher, the efficiency of debt repayment services for members of the Public Health Savings Cooperative was better than before the experiment. which is in line with the assumptions set.