Implement Model of the Quality Criteria in Public Sector Management Quality Award Performance of Health Officer in Khok Pro Chai Distric Khon Kaen Province.

Abstract

     This action research aimed to study an operating model based on Public Sector Management Quality Award (PMQA) criteria Health Officer in Khok Pro Chai Distric Khon Kaen Province. The sample group were stakeholders and those who were involved in the study in the operating model. A total of 40 samples was obtained using a purposive sampling technique. The included samples were 1 executive. Quantitative data were collected by using a questionnaire, a participatory assessment form, and PMQA criteria, while focus groups, workshops, and meetings were used to collect qualitative data. Data collected between July 1^st, 2024 - September 30^st ,2024. Demographic data were quantitatively analyzed by descriptive statistics, including frequency, percentage, mean, and standard deviation (SD) and Paired t-test, a type of inferential statistics, was employed to compare a pre-and post-intervention, and content analysis was used for analyzing the qualitative data.
     Results suggested that before implementing the PMQA strategy of Health Officer in Khok Pro Chai Distric, the mean participation score was rated at a medium level of 2.05 (S.D.=0.50), while the mean participation score after the intervention was 2.90, represented a high level (SD=0.45). After the PMQA committee had participated and played a role in the PMQA, Health Officer in Khok Pro Chai Distric had a higher level of the participation with statistical significance at 0.05 level and gained higher self-assessment scores, based on the PMQA criteria, of section 6, focusing on operating systems. In other words, before implementing the PMQA concept, the operation score regarding “work processes” was rated at 2.8 points, and the score of “operational effectiveness” was 2.6 points (overall 2.7 points). After the implementation, these scores increased to 4.5 points, and 4.3 points, respectively (overall, 4.4 points). Additionally, after the PMQA Committee participated and played a role in improving the quality of public sector management, the assessment scores of the operations based on the PMQA criteria of Health Officer in Khok Pro Chai Distric had increased. Factors for the success of the implementation based on the PMQA strategy of Health Officer in Khok Pro Chai Distric included: 1) strong emphasis on the PMQA operation of the executives, 2) having participation and integrate of work, The results of this research the manager can be used planning of resource and support the performance of Public Sector Management Quality Award of sub-district health promoting hospital director in Khon Kaen province.