Developing Organizational Management Systems Using The Public Sector Management Quality Award (PMQA) to Increase the Efficiency of Disease and Health Hazard Surveillance, Prevention and Control

Abstract

     This action research aims to develop an organizational management system that complies with the Public Sector Management Quality Award (PMQA) standards to enhance the efficiency of disease surveillance, prevention, and control at the Office of Disease Prevention and Control, Region 8 Udon Thani. The study involved executives, group leaders, and the organizational PMQA development team as the sample population. Research tools included data collection forms based on the DDC PMQA 4.0 system from the Department of Disease Control, in-depth individual interviews, and focus group discussion records. Quantitative data were analyzed using descriptive statistics, such as frequencies and percentages, while qualitative data were analyzed through content analysis.
     The findings revealed gaps in development, such as the lack of comprehensive forecasting of performance outcomes and impacts across economic, social, environmental, and public health dimensions to inform strategic planning for addressing organizational challenges. Additionally, there was insufficient segmentation of service recipients and stakeholders, unclear assessments of their needs and engagement, a lack of clarity in defining innovations, inadequate cybersecurity readiness, and the absence of clear processes and mechanisms to enhance workforce efficiency. Furthermore, operational processes lacked improvement strategies to reduce costs and improve competitiveness.
     The organization’s evaluation scores across process-oriented categories 1–6 showed improvements in categories 1–5 in 2023 compared to 2022, with the score for category 6 remaining unchanged.