Development of Innovation Pre and post-operative preparation for advice using LINE BOT of patients at Sawankhalok Hospital Sukhothai Province.

Abstract

     This study was research and development aimed to study problems, develop and use model of visiting surgical patients to operating room of Sawankhalok Hospital using LINE BOT. Study was conducted between January 2023 to January 2024. Qualitative samples surgical room personnel were 12 peple and quantitative samples surgical patients were 155 peple. Research tools were semistructured questions for developing the model, general information interview forms, surgical preparation knowledge assessment forms, operating room service satisfaction assessment forms, and innovation satisfaction assessment forms. Qualitative data were analyzed using triangular content analysis. Quantitative data were analyzed using descriptive statistics, percentages, medians, and paired-t test before and after comparisons.
     Results of the study development process of visiting surgical patients in the operating room of Sawankhalok Hospital using LINE BOT consisted of 6 processes: 1) Review the role, starting point, problems, innovation development and creation; 2) Determine the duration of the innovation trial;3) Design the characteristics of the innovation; 4) Set innovation goals; 5) Determine the principles
and procedures used in the development; 6) Experiment and pilot the use of innovation in the operating room. Results of the model was reduction in the incidence of unpreparedness for surgery and complications from postoperative self-care. Knowledge of surgical preparation, satisfaction assessment form of operating room services, and satisfaction assessment form of innovation
increased significantly at the .05 level (t=8.82, 6.88, 8.69, respectively).