Development of telepharmacy consultation model for hypertensive patients at Phon Thong Hospital, Roi Et Province.

Abstract

     This study was participatory action research (PAR). Aimed to study problem context, develop and use tele pharmacy consultation model for hypertensive patients at Phon Thong Hospital, Roi Et Province. Study was conducted for 12 months between October 2023 and September 2024. Qualitative sample consisted of 45 health network partners, and quantitative sample consisted of 35 hypertensive patients. Tools included an application teleconsultation system, online hypertension education video media, in-depth group discussion interviews, general data collection forms, hypertension knowledge tests, eating behavior assessment forms, medication problem assessment forms, medication compliance assessment forms, and satisfaction assessment forms. Data were analyzed by content analysis, statistics, percentages, means, and standard deviations, and paired t-tests.
     Results of the study found that the development of the model consisted of 8 models as follows: 8 important formats are as follows: 1) Set up a system for providing advice via application. 2) Develop an online media system to increase guidelines for promoting access to knowledge on high blood pressure through online video media. 3) Work as a team to coordinate and contact relevant agencies. 4) Publicize the project. 5) Organize training activities to develop the potential of village health volunteers. 6) Use innovative media and advice systems to cover all communities. 7) Analyze and collect data systematically with modern technology. 8) Set up a forum for exchanging and learning. Results of model use were as follows: Knowledge about hypertension increased, food consumption behavior changed for the better, cooperation in medication use improved with fewer problems, and overall satisfaction moved in a positive direction after statistically significant development, p <.05, t = 6.62, 6.86, 4.36, 8.62, respectively.