DEVELOPMENT OF TELEPHONE SERVICE SYSTEM FOR DIABETES TYPE 2 PATIENTS BY IN ERA OF CORONAVIRUS DISEASE 2019 PANDEMIC

Abstract

     This study aimed to develop and study the results of the development of a telephone service system for DIABETES TYPE 2 patients in the situation of the spread of Coronary Disease 2019. Methods of study, research and educational development include 1) study and analysis of environment and necessary procedures, feasibility analysis dala and educational administration 2) design and development of telephone service system , research and Develop a telephone service system 3) Use a phone service system model 4) a procedure and a long term telephone service to be suitable, ready to use and expanding results by conducting research between on, April 1 - September 30, 2020 in DIABETES clinic ,Pak Nam Chumphon Hospital and air ships, secondary health services at Pak Nam Chumphon, Muang District, Chumphon Province.

     Results of the study on the development of telephone services to reduce travel from home to hospital services, reduce integration and service aspirations, reduce failure of contact and infection, Corona 2019 and the healthcare system 3 Step : 1) The process of health assessment, 2)rehearsal, counseling, problem organization and medicine delivery 3) Procedure, results, belief information. After receiving telephone service, the results of DIABETES TYPE 2 service showed that fasting blood glucose levels were not different from those in normal situations, while the glucose levels were found to be controlled. Well, the sugar level was significantly higher after telephone service (t = -4.747 p = .000). There was no difference in post-phone bridges (t = -. 795 p = .430), and the poor disease control group had lower post-call glucose levels than before. The statistically significant telephone service (t = 3.646 p = .001) was satisfied with the highest level of telephone service satisfaction. The development of a telephone service system for patients with Epidemic II in the situation of the Coronavirus 2019 outbreak is a
service system that is suitable for the problem and the situation can be used in the real Pak Nam Hospital Group. Chumphon Province: The development of a new model that has never been implemented in the network can bring a telephone service system to serve in small hospitals and patients with other diseases such as those who are inconvenient in palliative patients .
Patients with kidney disease, either under normal circumstances or in other epidemic situations.