Factors Associated with Hospital Quality Improvement and Health Service in Community Hospitals , Phuket

Abstract

Abstract

This cross-sectional study aimed to investigate the factors associated with the development of hospital standards and health services (HA) in community hospitals in Phuket Province. The sample consisted of 239 personnel working in community hospitals in Phuket. Data were collected using questionnaires, and the analysis was performed using Pearson Product-Moment Correlation.

The study found that factors associated with hospital quality improvement included knowledge and understanding of HA  (P-value < 0.001), attitudes towards hospital quality improvement (P-value < 0.001), organizational communication (P-value = 0.002), organizational culture (P-value < 0.001), motivation for hospital quality improvement (P-value < 0.001), participation in hospital quality improvement (P-value < 0.001), and leadership (P-value < 0.001). Therefore, it is recommended to expand the workforce, promote knowledge in quality improvement, and enhance employee morale regarding work compensation.