Study of Model and Satisfaction with Service of the In-patient Department at Phrom Phiram Thai Traditional And Alternative Medicine Hospital Phitsanulok,Province.

Abstract

Abstract
           This mixed-method research aimed to study the service model and the perspectives of stakeholders regarding patient care in Thai traditional medicine at Phrom Phiram Traditional Medicine and Alternative Medicine Hospital, Phitsanulok. A purposive sample of 265 participants, including hospital administrators, interdisciplinary team members, inpatient staff, and service users, was selected. Data were collected from May 1 to September 30, 2023, using questionnaires and in-depth interviews. Quantitative data were analyzed using descriptive statistics such as frequency, percentage, mean, and standard deviation, while qualitative data were analyzed through content analysis. The findings indicated high satisfaction among service users regarding the holistic care model, emphasizing teamwork among the Thai, modern, and Chinese medicine physicians, as well as physical therapists. The 2-night, 3-day service package received positive feedback, particularly for convenience and health recovery. However, challenges such as a shortage of specialized staff, medical equipment, and limited service space were identified. Recommendations include diversifying service models, improving facilities and equipment, incorporating technology such as an online booking system, and enhancing staff capabilities to elevate service quality and accessibility, especially for the elderly and patients with chronic diseases. This research provides insights into improving the effectiveness and sustainability of Thai traditional medicine services.