Factors influencing the quality of service at the Family Doctor Clinic, Ban Nong Dee Subdistrict Health Promoting Hospital, Na Bon District, Nakhon Si Thammarat Province.

Abstract

This study This is a cross-sectional study to study factors influencing the quality of family doctor clinic services. of Nong Dee Subdistrict Health Promoting Hospital, Na Bon District, Nakhon Si Thammarat Province The sample was selected in a purposive manner. Are patients with high blood pressure and diabetes  There were 182 people registered to receive services at the family doctor clinic at Ban Nong Dee Subdistrict Health Promoting Hospital. The research instrument consisted of 3 parts: 1) personal information, 2) information on common factors, and 3) quality of service at the family doctor clinic of service recipients. Statistics used in the research 1) Analyze personal information and common factors of service recipients who receive services. Using descriptive statistics and Linear Regression.               

The results of the study found that general information on service recipients of the Family Doctor Clinic at Ban Nong Dee Subdistrict Health Promoting Hospital It was found that the majority were female, 70.33%, 65.93% were over 60 years of age (Rang 41-100 Mean = 65.63 S.D. 11.59). Marital status: Widowed 53.85%, primary school level 88.46%, working as farmers 42.86% have an income not exceeding 5,000 baht/month, 66.49 percent have health insurance rights, 92.86 percent have congenital disease. High blood pressure: 99.45 percent come to receive services 1-5 times per year, 45.60 percent have reasons for coming to receive services Because the distance is close to home, 88.46 percent mostly do general medical treatment. (Come see according to symptoms) 65.93 percent Channel for receiving information Officials went out to publicize the village, 61.54 percent, the level of expectations of service recipients who came to use the service. Have the highest level of expectations Service quality level: The family doctor clinic of the service recipient has the highest level of service quality. Factors influencing the service quality of the family doctor clinic, Ban Nong Dee Subdistrict Health Promoting Hospital, Na Bon District, Nakhon Si Thammarat Province The variables that together were predictive were 74.2 percent (R²=0.742). The variable with the highest weight in the forecast is Expectations regarding trustworthiness in policing (Reliability) and expectations for understanding and sympathy in service recipients (Empathy).