Factors Related to Satisfaction of Outpatient Department Service Recipient, Ranong Hospital

Abstract

          This study was Descriptive research. The project aimed to study the satisfaction of clients of the outpatient department service recipients, Ranong Hospital, and the factors related to satisfaction of the outpatient department service recipients, Ranong Hospital. The study was conducted from November 2024 to January 2025. The sample group was outpatients from Ranong Hospital, selected using simple random sampling. The data collection instrument was a questionnaire that had been tested for validity and reliability, and collected data from 400 participants. Quantitative data were analyzed by frequency, percentage, mean, and standard deviation, including the chi-square test, which was used to test the association.

            The result found that the overall satisfaction with the service provided by the outpatient department at Ranong Hospital was at a high level (Mean=3.96, SD=0.89), the highest satisfaction was in the service staff components (Mean=4.03, SD=0.92) and the lowest was the service facilities (Mean=3.88, SD=0.88). Right of treatment and receiving advice about the disease and treatment methods were significantly related to the satisfaction of service recipients (p-value <.05). Gender, age, and education level were not related to the satisfaction of service recipients.