Factors Affecting the Success of the Administration of Chalong Hospital, Phuket Province

Abstract

Background and Objectives: Thailand is facing rapid changes in economic, social, technological, and epidemic aspects, which have a direct impact on the healthcare system. Therefore, hospitals at all levels must adapt to operate effectively. The objectives of this research were to 1) study internal and external organizational factors and management success, 2) study internal organizational factors affecting management success, 3) study external organizational factors affecting management success, and 4) study problems and obstacles in the management of Chalong Hospital, Phuket Province.

Methodology: The research was mixed-methods research. The sample group was 140 personnel of Chalong Hospital, Phuket Province, using a stratified random sampling method. The sample group used in the in-depth interview was 5 executives and heads of departments. A questionnaire was used as the data collection tool. The statistics used for data analysis were frequency, percentage, mean, standard deviation, and Multiple Regression Analysis at a statistical significance level of 0.05.

Results: The results found that Internal organizational factors were at a high level, with the most important being skills. External organizational factors were at a high level, with the most important being society, and the success of the administration of Chalong Hospital, Phuket Province, is at a high level, with the most important being Service Excellence. Internal organizational factors affecting the administrative success of Chalong Hospital were organizational structure, shared values, and staff, which had a predictive value of 68.10%. External organizational factors affecting the administrative success of Chalong Hospital were social, technological, and political, which had a predictive value of 73.00%.

Conclusion: The successful management of Chalong Hospital must consider both internal and external factors by integrating resources appropriately and adapting to changes to sustainably improve the quality of service.