Process development for the back office staff of secondary care in Nongkhai. Process development for the back office staff of secondary care in Nongkhai.

Abstract

              This survey research aim to study the problem needs and guidelines for developing support personnel at community hospitals in Nong Khai Province. The population used in the study included 240 support staff members from community hospitals in Nong Khai Province. The sample was obtained through purposive sampling. Data collection was conducted between June and July 2022. The tools used were a questionnaire on problems and needs for capacity development of support staff. The content validity was verified by three experts, and the accuracy of the instruments was measured by Cornbrash’s alpha coefficient, which was 0.95. Data were analyzed using descriptive statistics and Analysis of main points.

             The study found that the majority of the sample were female (63.75%) and male (36.25%). Most were aged between 41-50 years (30.83%), with the highest educational attainment being a bachelor's degree (42.50%). The majority were Ministry employees (62.50%), with a maximum working period of 37 years and a minimum of 1 year. Most were support staff at community hospitals and expressed a primary need for self-development through training. It is noteworthy that community hospitals have not placed significant importance on training benefits for support staff, which contradicts the aim of enhancing the capabilities of support staff over professional staff. This is a weakness that needs to be addressed for the benefit of this group of personnel.