Development of an outpatient hospital bed center in Vachira Phuket Hospital with Smart Hospital System

Abstract

Background: The Smart Hospital system or intelligent hospital is the use of various technologies and innovations to manage and care for patients efficiently.

Objective: This research aimed to investigate the problems, obstacles, and service context of the Admission Unit after its development. Additionally, it evaluates the service model of the Admission Unit at Vachira Phuket Hospital using the Smart Hospital system and assesses patient satisfaction with the Admission Unit.

Method: This research is a descriptive study using interviews with a sample group of people receiving services at the Admission Unit of Vachira Phuket Hospital for inpatient treatment during June - July 2024. The sample was randomly selected, totaling 400 patients and eight staff members providing services at the Admission Unit. The tools used are satisfaction interview forms for both patients and service staff. Quantitative data were analyzed using descriptive statistics such as frequency, percentage, mean, and standard deviation. Qualitative data: Use content analysis methods.

Result: Patient Satisfaction: Overall satisfaction with the service model of the Admission Unit at Vachira Phuket Hospital using the Smart Hospital system was at the highest level (X̅ = 3.46, SD = 0.51). Staff Satisfaction: Satisfaction with the service provision after the development was at the highest level (X̅ = 3.50, SD = 0.28). After developing the service model with the Smart Hospital system, the Queue Online and Queue Display systems were implemented. There were automatic kiosks that allowed for quick registration by simply inserting an ID card or scanning a barcode. Televisions displayed the queue with clear name announcements for those receiving services, reducing errors in person identification. The service system using One Vital Sign connected to HIS allowed vital sign data to be automatically sent to the HosXP system, ensuring accurate and fast data entry, thus reducing the time needed for data input.

Conclusion: The findings of this research reflect the efficiency and benefits of the Smart Hospital system in enhancing the quality of service at the Admission Unit of Vachira Phuket Hospital.